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MAINTENANCE MANAGEMENT PROGRAMMES
Both of these programmes are offered by various companies in the market to fleet owners. The manufacturers basically offer a Maintenance Plan. The fleet card companies however offer Maintenance Management. The FML companies offer both schemes – the maintenance plan is usually built into their FML deals. Whereas the managed maintenance is offered as a stand alone service. The differences in services are shown further along. Obviously the costs of repairs and maintenance for a particular vehicle should be the same whoever manages your vehicles. In practice, this is not always the case because of the differing abilities in technical ability systems and payment methods of the service provider. Fee structures will also vary as will their purchasing power. This can make quite a difference in your costs in terms of c/kms. As a fleetowner, you actually need to be very careful about selecting the service provider. In the long run, lower c/km per vehicle is the ultimate test. Do a review of your own maintenance management:- Some of the major matters you need to think about are given below. Even if you currently have someone managing your maintenance, it could be a good time to reassess service levels, fees and c/km levels for the vehicles in your fleet. Expensive repair facilities If maintenance on a car is currently 14c/km or R350 over 2500 kms a month, then even a 1-% reduction is worth …… per month, per vehicle. On a fleet of 100 cars, this is equal to ………………. over a four year life cycle. Able to reduce downtime/prompt follow-up on job and parts The average cost of a sales or service call in South Africa is about ………………. If downtime is reduced by quicker dealer service and this means only two extra calls a year – this value is equal to ………… per vehicle, per month. Provide proper maintenance scheduling guidelines and exception reports If these guidelines and reports are valid and a good reporting service is provided, costs will be saved. Preventing one engine failure, our of the warranty period, of ………… will reduce costs by …………….. per vehicle, per month, for a fleet of 50 vehicles. Controls unauthorised and unnecessary expenditure All vehicle costs and life time expenditure should be properly controlled by trained personnel supported by a real time fleet management computer system. An estimated 35% of all servicing and maintenance expenditure is excessive. Proper control can reduce these costs by as much as ……………… per month per vehicle. Costs reduced through volume purchasing arrangements The company managing your maintenance should have negotiated suitable parts discounts. It should also offer nationwide purchasing at pre negotiated prices, on items such as batteries, shock absorbers, exhausts etc. This can be worth up to …………. per vehicle per month. Intensive review of all invoices and if necessary warranty reimbursement All unnecessary charges should be eliminated and a strict control maintained on warranty work charges. This can mean a saving of approximately ………. per vehicle per month. Easy access to your maintenance management company by drivers and fleet administrators A toll free line can reduce costs considerably. It takes at least three calls to finalise a service or repair situation. A free line will reduce costs by some ………………. per vehicle per month. The service should reduce your company's administration time of the person(s) involved in controlling maintenance and repairs. A full time person can control about 500 vehicles in respect of maintenance. On 100 vehicles a conservative reduction in costs should be about ………………per vehicle per month. There should be a significant reduction in clerical costs and related work A one stop shop is what is being provided, which leaves you free from work such as purchase orders, invoices, payments, queries, mailing etc. The reduction in costs is worth about ………………….per vehicle per month. Total savings per vehicle/month = ..................................... If you're not achieving the above management and financial benefits – it's probably time for some serious talking with your maintenance company. Compare the two methods:
Maintenance Plans Managed Maintenance Fixed price p.m. YES N/A Agreed period YES N/A Agreed kms YES N/A Risk with service provider YES N/A Risk with vehicle owner YES YES Excess kms charges YES N/A Work is pre authorised YES YES ID card issued YES YES Extension of kms period Occasionally N/A Fixed costs/risk free YES NO Monthly fee payable N/A YES Fleet maintenance costs controlled YES YES Usage controlled to fleet owner NO YES Contact us to find out more about maintenance plans or managed maintenance. |
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There is world of difference between a Maintenance Management Programme and a Maintenance Plan Programme. |
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